Subject: Tech Support Candidate - Mohd Shadab
From: Mohd Shadab <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Jan 2023 01:32:27 -0500

| | Tech Support Test

Name | Mohd Shadab
E-mail | [email-masked]
Phone Number | (122002) 8279627673
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mg road, Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infinimind private limited | Desktop support Engineer L2 | 21 March | 14k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check URL then if issue doesn't resolve then we remove browse history.then if issue doesn't resolve, we check adaptor settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First press windows button then go to settings and then click on Device after that click on add Bluetooth or other device.
What according to you makes you a good candidate for customer service or technical support job? | Our Behaviour
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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