Subject: Tech Support Candidate - DEEPAK KUMAR
From: DEEPAK KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 15 Jan 2023 01:29:52 -0500

| | Tech Support Test

Name | DEEPAK KUMAR
E-mail | [email-masked]
Phone Number | (+91) 9546251507
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | RANCHI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | concentrix | CCE | currently working | currently working
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check the detail in system that internet is successfully connected or not.
2.Troubleshoot system like restart or update the browser.
3.Checking cookies is enabled or not.
4.Checking pop-up menu is enabled or not.
5.Checking website is correctly typed or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on bluetooth for both devices.
2.In both system pairing each other.
3.Then successfully connected and using bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

1.Better Communication skills.
2.Understand the customer's problem.
3.Treat customer as a friend.
4.To enhance skill for empathy and sympathy in own.
5.To give the best possible resolution that he wants.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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