Subject: Tech Support Candidate - Raghavendra Ramesh
From: Raghavendra Ramesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Jan 2023 14:33:55 -0500

Tech Support
Test

Name

Raghavendra
Ramesh

E-mail

[email-masked]

Phone Number

(+91) 9448656300

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Bangalore

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Mercury Associates

Content writer

Feb
15

15000

Previous Employer 1

Astringe
Infosystems

Content writer

Oct 10

15000

Previous Employer 2

NA

NA

Na

Na

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check the internet connection: Make sure that the
computer is connected to the internet and that the connection is stable.

Check the browser settings: Ensure that the browser is up to date and that all
necessary settings are configured correctly.

Clear the browser's cache and cookies: These can sometimes cause issues
with loading websites.

Try accessing the website using a different browser: If the website loads
correctly in a different browser, the issue is likely with the original
browser.

Check the website's status: Visit a website such as "Is It Down Right
Now" or "Down Detector" to see if other users are also
experiencing issues with the website.

Try accessing the website using a different device: If the website loads
correctly on another device, the issue may be with the computer or
network.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on the Bluetooth speaker and ensure that it is in pairing mode. This can
usually be done by pressing and holding a dedicated button on the speaker or
through its settings menu.

Go to the settings menu on your mobile phone and enable Bluetooth.

Search for available Bluetooth devices on your mobile phone. The speaker should
appear on the list of devices.

Select the Bluetooth speaker from the list and confirm the connection on both
the speaker and the mobile phone.

Once connected, you should be able to hear audio from your mobile phone through
the Bluetooth speaker

What according to you makes you a
good candidate for customer service or technical support job?

I believe that my excellent communication skills, patience,
and problem-solving abilities make me a good candidate for a customer service or
technical support job. I am able to effectively listen to and understand
customer concerns, and I am able to provide clear and concise solutions to their
problems. I am also able to remain calm and professional under pressure, which
is essential in a customer service or technical support role. Additionally, my
previous experience working in customer service and my knowledge of various
technical systems and software make me well-suited for this type of job.
Overall, I am confident that my skills and experience make me an ideal candidate
for a customer service or technical support role.

On a scale of 1 - 5
please rate your fluency in spoken English

3