Subject: English Language Test - Akil Saifi
From: Akil Saifi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Jan 2023 12:22:34 -0500

Foreign Language
Screening Test

Name

Akil
Saifi    /  (91) 9720373916    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for writing to us.

We understand your concern regarding the order which you are unable to
receive.

We will surely assist you in this regards.

This e-mail is regarding order number ending with XXXX which was supposed to
have reached you by now. Unfortunately, the courier company could not carry on
with the required process as the address was wrong. I would be grateful to you
if you could send us the correct address with the telephone number as to the
person who we can contact while making the delivery.

Extremely sorry that you had to go through this experience with us.

Thanking you

Akil Saifi.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear Mr.
Abdul,

Thank you for contacting us about the damaged product you received. I am very
sorry this has happened and wish to make it right for you.

I am sending a replacement product, which I personally inspected for damage
before shipping.

I apologize for any inconvenience you may have experienced and hope that
you'll continue to do business with us in the future.

We appreciate your patience.

Akil Saifi.