Subject: Tech Support Candidate - Rashmi Pal
From: Rashmi Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Jan 2023 10:03:17 -0500

Tech Support
Test

Name

Rashmi
Pal

E-mail

[email-masked]

Phone Number

(91) 9310397746

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida Sec 62

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Startek

Executive

15 jan

18000

Previous Employer 1

na

na

na

na

Previous Employer 2

na

na

na

na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

If I am using my browser, first I will go into my
browser setting then I will start clearing my browser's cache as well as
history if needed and then I'll start the website again or may be browser
again.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step 1: Turn on the Bluetooth in the mobile
phone.

Step 2: Turn on the speaker.

Step 3: Select your Bluetooth address in the given

Bluetooth connection.

What according to you makes you a good candidate
for customer service or technical support job?

In my
previous job, I worked in the DIY process of zomato where I had to explain the
steps to use services on merchant's devices. So, I am quite good at giving
directions.

On a scale of 1 - 5 please rate your fluency in
spoken English

5