Subject: Tech Support Candidate - Netram Dagar
From: Netram Dagar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Jan 2023 07:31:50 -0500

| | Tech Support Test

Name | Netram Dagar
E-mail | [email-masked]
Phone Number | (110044) 8630515568
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 59
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Assistant Executive | 10/02/22 | 17500
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check the website whether it is correct or not. Try clearing Firefox's cookies and cache. Do these steps and then reload the website . If we are having trouble with same issue then we will check system memory and hope the issue will be resolved.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we open the Bluetooth of bothe device. Then we search tha speaker Bluetooth name and connect it to the phone.
What according to you makes you a good candidate for customer service or technical support job? | I have technical skills. I am very interested in technical support. I am quick learner and easily adopt new skills. I feel enjoy when I try to solve the customer queries. In previous organisation, i help the entire system to troubleshoot the issue. We have not required IT team for small issue. I can handle it.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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