Subject: Tech Support Candidate - Megha Duggal
From: Megha Duggal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Jan 2023 02:56:47 -0500

| | Tech Support Test

Name | Megha Duggal
E-mail | [email-masked]
Phone Number | (+91) 9812727438
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | F-76 Sudarshan Park Near Valmiki Mandir Moti Nagar, New Delhi, India ,110015
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
C++

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Freelancer | Editorial Assistant | | 25000/-
Previous Employer 1 | Cogito Tech LLC | Data Annotator | November 7, 2022 | 25000/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Click the menu button to open the menu panel.
2. Click History and select Clear Recent History.
3. In the mean Time Range to clear drop-down, select Everything.
4. Below the drop-down menu, select both Cookies and Cache.
Make sure other items you want to keep are not selected. After that if your issue doesn't resolved you can check your network settings:-
A) Click the menu button and select Settings.
B) In the General panel, go down to the Network Settings section.
C) Click Settings the Connection Settings dialog will open.
D) Change your proxy settings:
If you don't connect to the Internet through a proxy (or don't know whether you connect through a proxy), select No Proxy.
E) Close the Connection Settings dialog.
5. Click OK then refresh your webpage and use a different browser to open the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open the Settings.
2.Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
3.Select Bluetooth to view the options.  4.Select Pair new device to place the Bluetooth device in pairing mode.
5.Look for the Bluetooth speaker's name on the list.
Make sure the Bluetooth speaker is in pairing mode during this time.
6.Select the speaker's name to connect to it. It takes a few seconds for the devices to pair. When done, the screen shows that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job? | Must have a strong characteristic and spirit for good and sound customer services. should be able to work with people and must have strong communication skills. Must be able to establish a good working rapport with the clients quickly.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |