Subject: English Language Test - Owais Ahmad Sheikh
From: Owais Ahmad Sheikh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Jan 2023 02:50:43 -0500

Foreign Language
Screening Test

Name

Owais Ahmad
Sheikh    /  (+91) 9797008095    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

We have Shipped your order and handed over to courier and
deliver to your address but your address was wrong as you said.Now send you
proper address,So that we will place your order to your new address as soon.

Thankyou

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Abdul,

As you said that cabinet has too many scratches on it.As we have shopped so many
things but it is a rare case that one of these things/products are defective.But
when our team installed it in your house,why you not check that cabinet at that
time.

After leaving our team from your house you said that I noticed.So,No worries we
will send our team into your house with new cabinet.And remember that in future
you should first check properly the product you ordered.

Homebox team.