Subject: Tech Support Candidate - Ravi Kumar
From: Ravi Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Jan 2023 23:43:29 -0500

| | Tech Support Test

Name | Ravi Kumar
E-mail | [email-masked]
Phone Number | (91) 7763886460
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | I am living in laxminagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Winspark innovation learning Pvt Ltd | Buisness devlopment association | Working | 20000
Previous Employer 1 | Byjus | Buisness devlopment association | 17/03/2022 | 48000
Previous Employer 2 | Asclipius wellness Pvt Ltd | Buisness devlopment association | 15/03/2021 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will open the Windows browser, then after that I will delete the cookies, after that I will change the setting, then I will start.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First Open Bluetooth, then open blutooth in mobile, then I will go in Bluetooth settings where I can pair the Bluetooth device.
What according to you makes you a good candidate for customer service or technical support job? | Because of my skills, dedication, passion to learn new things, never being scared in any situation.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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