Subject: Tech Support Candidate - Vicky Ferriere
From: Vicky Ferriere <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Jan 2023 11:37:17 -0500

Tech Support
Test

Name

Vicky
Ferriere

E-mail

[email-masked]

Phone Number

(91) 8698739927

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Nagpur

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Remote
desktop,command center,remote support,active directory, incident management,
service desk IT support

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

HCL technologies

Technical
Analyst

6 April 2023

27000

Previous Employer 1

Synechron

17
Dec 2022

25000

Previous Employer 2

Grand Hyatt

Steward

4 April 2014

7,500

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Read the error and troubleshoot the error by
following the error which is occurred

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Turn on the
Bluetooth speaker as well as turn on the Bluetooth on mobile

Connect and pair the device with each other through mobile and the device
ii's ready to use

What according to you makes you a
good candidate for customer service or technical support job?

Good listener, Customer oriented, Good communication
skills,smart hands in desk support,remote support, incident management, active
directory, service now tool

On a scale of 1 - 5 please rate your
fluency in spoken English

5