Subject: Tech Support Candidate - Rohit Tanwar
From: Rohit Tanwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Jan 2023 10:23:36 -0500

Tech Support
Test

Name

Rohit
Tanwar

E-mail

[email-masked]

Phone Number

(+91) 9711539332

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Faridabad

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Vaco Binary Sementics

Analyst

N/A

27000

Previous Employer 1

One97
communications

Operations executive

30 Jan 2022

19000

Previous Employer 2

Allianz
worldwide partners

Assistance coordinator

12 Dec 2019

19000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

I will
check the network connectivity by opening any other website and if it does not
work then it could be a possibility that there is something wrong with the
internet service provider or the network connections. I will then
disconnect the network and will connect it again. After re-connecting, I
will check whether the website is working or not.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Turn on
the bluetooth on the phone.

2. Turn on the bluetooth speaker and set it to pairing mode  (though mostly
bluetooth speakers comes with pairing mode always on)

3. Select the bluetooth speaker on the mobile and click on Pair.

4. Bluetooth connection established.

What according to
you makes you a good candidate for customer service or technical support
job?

With 3 years of experience, I am confident enough to resolve
the customer's queries in a given time frame efficiently since I am
handling the customers for a long time now and I know how to understand every
bit of customer. So, I believe that I am a good fit for this role.

On a
scale of 1 - 5 please rate your fluency in spoken English

5