Subject: Tech Support Candidate - Amrita jaiswal
From: Amrita jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Jan 2023 10:18:02 -0500

| | Tech Support Test

Name | Amrita jaiswal
E-mail | [email-masked]
Phone Number | (91) 8574728595
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech mahindra | CCA | 31-12-2022 | 17000
Previous Employer 2 | BSNL | Tech support and CCA | 31-03-2022 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Reconfirm website
2. Check wi fi enabled or not
3. If pc connected to lan check lan cable properly connected or not.
4.If everything fine ping the basic ip.
5. If ip is not ping test the modem configuration.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. TURN ON BLUETOOTH DEVICE
2.TURN ON BLUETOOTH IN MOBILE
3.SEARCH BLUETOOTH DEVICE IN MOBILE AND FIND IT.
4. PAIR THE DEVICE.

What according to you makes you a good candidate for customer service or technical support job? | I have interest in pc hardware and software alone with I have experience in customer support associate.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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