Subject: English Language Test - Shivam Vishakarma
From: Shivam Vishakarma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Jan 2023 09:38:03 -0500

Foreign Language
Screening Test

Name

Shivam
Vishakarma    /  (91) 9654355035
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear,
Customer

We apologies, for the inconvenience that you still did not received your order,
as per our records, delivery address is wrong that you have confirmed. No need
to worry we are here to help. Request you to please wait we will deliver it to
you at the correct address. As per compensation, we would like to issue a gift
voucher, hope that it would be the helpful as discount for your next order.Again
I apologies for inconvenience. Request you to please let us know if any
issue.

Thank you

Regards - Team ...

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Mr. Abdul

I apologies for the inconvenience caused to you because of us. I would like to
inform you that we have 30 days of return or refund policy, that have been
passed, we are sorry but as per system the replacement or refund options are not
getting processed. I request you to please contact to the brand's customer
service or nearest store for better resolution.

Thank you

Regards - Homebox Team.