Subject: Tech Support Candidate - Shubham Gupta
From: Shubham Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Jan 2023 08:52:39 -0500

| | Tech Support Test

Name | Shubham Gupta
E-mail | [email-masked]
Phone Number | (+91) 8516972159
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Rewa mp
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team computers | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1st- i will check the internet working or not.
2nd - network cable proper connect or not.
3rd - check that other user working on network and not .
4 th - i will do raise the incidence and assign the engineer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st - on the speaker
2 nd - Bluetooth on the mobile and search and connect and showing pair option and pair option choose .
After that connect the device

What according to you makes you a good candidate for customer service or technical support job? | Good experience solve the costomer related queries and solve the all queries and provide the right path simple and easy.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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