Subject: Tech Support Candidate - Swetha Thallapelli
From: Swetha Thallapelli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Jan 2023 07:28:05 -0500

Tech Support
Test

Name

Swetha
Thallapelli

E-mail

[email-masked]

Phone Number

(91) 9640196548

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Warangal

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

NA

NA

NA

NA

Previous Employer 1

Meeseva digital services

System operator

2022 October

10000

Previous Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1.Open a new tab and check to see if you can load
another website like google.com or mozilla.org.

If you can open another site,skip down to the problem only happens with certain
websites.

If you can't open another site, continue on to the next step.

2.Launch another browser,like Internet explorer or Microsoft Edge,and try to
open the site you were having problems with.

If the site works in another browser,see the problem only happens in Firefox.

If the site doesn't work another browser, check out the problem happens in
all browsers.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.Swipe down from the top of the screen.

2.Touch and hold Bluetooth .

3.Tap Pair new device. If you don't find Pair new device, check under
"Available devices" or tap More. Refresh.

4.Tap the name of the Bluetooth device you want to pair with your device.

5.Follow any on-screen instructions

What according to
you makes you a good candidate for customer service or technical support
job?

Previous experience in managing calls with customers.

Creative problem solving skills.

Excellent interpersonal communication and positive attitude.

On a
scale of 1 - 5 please rate your fluency in spoken English

4