Subject: Tech Support Candidate - Sana Sofi
From: Sana Sofi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Jan 2023 04:32:06 -0500

| | Tech Support Test

Name | Sana Sofi
E-mail | [email-masked]
Phone Number | (+91) 8082665405
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jammu & Kashmir
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Orion Edu Tech | Trainer | 17/12/2022 | 20000
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As a computer user if i will get an error on any site while using it i will try to refresh the site,if that doesn't work i will close   the browser and open the site again, or if this also doesn't work i will try to switch the browser and will make sure that all cache and cookies are clear.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The usual steps to connect the blutooth are :
First i will click on the Bluetooth tab in oder to activate it.
I will go to the bluetooth settings and look for the available devices.
Then i will click on the available  device which i want to connect or pair it.
Once the device is connected it means bluetooth has been paired with the another device.

What according to you makes you a good candidate for customer service or technical support job? | As i have worked with the customers before so i have used my skills to the best of my knowledge and i am looking to put forward my skills like goal driven, Good listening, patience and communication skills here with more responsibility and improvement. I will work with dedication and will give my best to deal with every situation.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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