Subject: Tech Support Candidate - Tariq Raja Khan
From: Tariq Raja Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Jan 2023 04:23:24 -0500

| | Tech Support Test

Name | Tariq Raja Khan
E-mail | [email-masked]
Phone Number | (+91) 8076107738
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech Mahindra | Associate | 6/7/2018 | 12000
Previous Employer 2 | Hcl | Analyst | 9/2/2022 | 21000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Check the internet connectivity to insure whether it is connected or not.
2- Restart the device.
3- Recheck the URL in the browser.
4- Clear the cache and cookies in the browser.
5-Check and Update the browsers version.
6- Check for other users to insure other user also facing same issue.

If still issue persist and the site is down for other users aswell escalate the issue to next level team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth in the speaker and mobile.
Pair the device from mobile.
Select and connect the speaker device from mobile.

What according to you makes you a good candidate for customer service or technical support job? | I am a quick learner, self motivated, multitasking and having experience in IT support i managed my self well in  fast paced working environment.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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