Subject: Trainer Candidate - Saurabh Dubey
From: Saurabh Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Jan 2023 03:58:11 -0500

Tech Support
Test

Name

Saurabh
Dubey

E-mail

[email-masked]

Phone Number

(+91) 87663696355

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

noida

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Ienerziger

sr excuitive

8
nov

25000

Previous Employer 1

techmahindra

CSA

aug 2021

18000

Previous Employer 2

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in Quality?

there we
used to take calls and over the call we had to provide the resolution by proving
technical support and also we had to inform to the customer by email we had to
provide the first time resoution to the cx regarding there issue

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

i have lots of exprience in bpo but i never gets difficulties
yes some time i gets but on the same time i ask to the manager or respective TL
regarding the concern so that i can resolved the issue of the cx on the same
days so as per my observation i never gets any difficulties while doing the job
because there was lots of support from the operation team and the respective
operation was very supporitive so due to that i never gets difficulties

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

A good
customer service is only provide the temporary resolution to their client but
the great customer service provide the end to end resolution about there client
issue and also they take the ownership of the customer issue and infoming them
why they are geeting the problem so that customes aware why it's happen

What according to you makes you a good candidate
for this position?

because i'm a hard worker and a great team
player i have exprience in client servicing i know how to handdle the clien over
the calls and email i can utilites my skills here to grow you client exprience
as well as my skills and knowledge along with your organization growth

On a scale of 1 - 5 please rate your fluency in
spoken English

5