Subject: Tech Support Candidate - Pawan Srivastava
From: Pawan Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Jan 2023 02:53:59 -0500

| | Tech Support Test

Name | Pawan Srivastava
E-mail | [email-masked]
Phone Number | (+91) 8188899986
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | Resolution specialist | | 20000
Previous Employer 1 | Flipkart | Customer support associate | | 15000
Previous Employer 2 | CADD centre | Technical support associate | | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Refresh the page.
2. Make sure java script is enabled.
3. Make sure cookies are enabled.
4. Clear the cache and cookies.
5. Make sure your browser is up to date.
6. Restart your web browser
7. Try a different web browser.
8. Internet connection.
9. Website access.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put your Bluetooth device in pairing mode by pressing and holding the Power button or Pairing button.
iPhone: Go to Settings > Bluetooth > Other devices. Tap the device to connect.
Android: Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name.

What according to you makes you a good candidate for customer service or technical support job?

1.Self-Discipline.
2.Excellent Problem-Solving Skills.
3.Attention to Detail.
4.Passion for Technology.
5.Past experience in support role.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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