Subject: Tech Support Candidate - Harshitha C
From: Harshitha C <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Jan 2023 01:37:28 -0500

| | Tech Support Test

Name | Harshitha C
E-mail | [email-masked]
Phone Number | (91) 9493287016
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Banglore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Extelesi | Customer care executive and sales coordinator | 14/1/2023 | 16000
Previous Employer 1 | Concentrix | Customer care executive | 1/2/2017 | 12000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, will check if the internet connection is stable.
Next, refresh the page.
Make sure web browser is updated
Then, enable the cookies if required.
Clear cache.
If still it's not working, then use other browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth option on mobile.
Switch on the Bluetooth speaker.
Open Bluetooth option on mobile and select the name of the Bluetooth speaker.
Then it's connected

What according to you makes you a good candidate for customer service or technical support job? | First we have to listen the customer problem carefully and apology for the inconvenience if it is caused from our side. Then, help them to solve the error with step-by-step procedure in their simple language by which they can understand easily.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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