Subject: Tech Support Candidate - Kaushal kumar
From: Kaushal kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Jan 2023 23:38:13 -0500

Tech Support
Test

Name

Kaushal
kumar

E-mail

[email-masked]

Phone Number

(201009) 9354647834

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Ghaziabad

Which best describes your Technical Support capabilities

I don't have experience or skills for Technical
Support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
communication

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Previous Employer 1

Tech Mahindra

Customer
support

4th otc

12k

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

Check the internet
connection: Verify that the computer is connected to the internet and that the
connection is stable.

Clear the browser cache and cookies: Clearing the browser cache and cookies can
resolve issues with loading the website.

Disable VPN: If you are using a VPN, try disabling it to see if that resolves
the issue.

Check the website's status: Check if the website is down for maintenance or
if there is a known issue with the website.

Restart the router: If the above steps don't work, restart the router to
refresh the internet connection.

Restart the computer: Sometimes, a simple restart can fix the problem.

If the issue persist, contact the website support team for further
assistance.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on the Bluetooth speaker and put it in
pairing mode.

On your mobile phone, go to the Settings app and select Bluetooth.

Make sure Bluetooth is turned on, then look for available devices and select the
speaker from the list.

The speaker should now be connected to your mobile phone.

What according to you makes you a good candidate
for customer service or technical support job?

Strong
communication skills

Patience and empathy

Ability to problem-solve and think on one's feet

Strong time management and organizational skills

Ability to remain calm and professional under pressure

On a scale of 1 - 5
please rate your fluency in spoken English

3