Subject: Trainer Candidate - Monika Singh
From: Monika Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Jan 2023 07:39:03 -0500

| | Tech Support Test

Name | Monika Singh
E-mail | [email-masked]
Phone Number | (91) 6202725291
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Ernst and Young | Analyst | 16 Dec 2022 | 20000
Previous Employer 2 | NA | NA | NA | NA

If Selected, how much time do you need to join? | 15
Please briefly describe your work experience specifically in Quality? | As Quality i have worked in my previous company screening over the cases of all clients we check their from which client they belongs from ,what will be the package,SLA Date,TAT Date, HR Spoc Details,Look over the cif and loa , then candidate name ,father name,dob of candidate,marital status,educational details,employement,mail id ,mobile number.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | The most difficult thing is that manager is gives instruction about the quality of each cases if we are doing some cases and we neglect those details of the candidate as candidate name ,dob,father name .legal entity,educational details college name mapped wrongly or university name .
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer service means meeting customer expectations—from interacting with customers over messaging channels because they expect convenience to investing in your knowledge base because they expect to find answers on their own.
What according to you makes you a good candidate for this position? | i feel this job is suitable to as in my previous experience as i had done quality check so i have a experience of this and i can do in a very good way .i have an undertstanding of quality analysis and i am good in communication
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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