Subject: Tech Support Candidate - Deblina Banerjee
From: Deblina Banerjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Jan 2023 03:59:10 -0500

| | Tech Support Test

Name | Deblina Banerjee
E-mail | [email-masked]
Phone Number | (91) 6289118648
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Halishahar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Chandrani export and compliments | Junior executive | 12/01/23 | 16000
Previous Employer 1 | Capgemini | Technical support | 01/07/2022 | 16500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1. At first, I will check my internet connection ( wifi/ LAN) because without internet connection, I cannot open any browser including (www.ndtv.com).  2. Then I will clear all cache and cookies. 3. Afterwards, I will open control panel window and from there I will repair my web browser on which I will try to open the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1. At first, I will open my mobile settings. 2. Then I will select Bluetooth and devices option. 3. Afterwards, I will switch on my Bluetooth speaker and simultaneously, turn on the Bluetooth option on my mobile. Then need to wait for pairing of my mobile with the Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | According to my opinion, a technical support needs to have patience to listen the issues of clients or users, carefully and also need to understand the issues so that, we can move forward to resolve the issues accordingly. Then, need to have an ability to communicate with users to make a good and friendly bonding. 3. Atlast, need to acknowledge the users so that, users can understand that we are there to help them anytime if they are facing any technical issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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