Subject: Tech Support Candidate - Ayush Raj
From: Ayush Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Jan 2023 01:13:12 -0500

Tech Support
Test

Name

Ayush Raj

E-mail

[email-masked]

Phone Number

(+91) 8002222901

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Gurugram

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Krishna Maruti Limited

Dojo
trainer

NA

17000

Previous Employer 1

Na

NA

NA

NA

Previous Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I will try to first checkout the issue of
disconnection like it may be some network issue or it might be possible that the
sight is not working. On looking on both of possibility I will take the action
accordingly.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First switch on the Bluetooth device then we
will switch on the Bluetooth of the phone, search for the device and will
connect it to the phone.

What according to you makes you a
good candidate for customer service or technical support job?

Good communication skills, Good command on convensing someone,
should be good listener, should be able to make someone understand what
actually want to.

On a scale of 1 - 5 please rate your
fluency in spoken English

4