Subject: Tech Support Candidate - Monisha Saw
From: Monisha Saw <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Jan 2023 01:47:06 -0500

Tech Support
Test

Name

Monisha
Saw

E-mail

[email-masked]

Phone Number

(+91) 9348551369

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Mamura,Noida,Sector
66

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Linux
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

NA

NA

NA

NA

Previous Employer 1

Maxicus

CSA

June
2022

25000

Previous Employer 2

Tech Mahindra

CSA

June 2020

16000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1) Firstly close the browser

2) Turn off the internet

3) Turn on the internet

4) Open a new window

5) Freshly type aww.ndtv.com

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turn on the
bluetooth device on the speaker then in mobile phone. Then search for the name
of the speaker bluetooth on the mobile and connect it by pairing both thd
devices.

What according to you makes you a good candidate
for customer service or technical support job?

Being
into customer service or technical support one has to be good listener and hoof
commuter through which a customer gets satisfied and moreover I am capable of
providing instant resolution to customers.

On a scale of 1 - 5
please rate your fluency in spoken English

5