Subject: Tech Support Candidate - Aswini Behera
From: Aswini Behera <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Jan 2023 01:05:12 -0500

Tech Support
Test

Name

Aswini
Behera

E-mail

[email-masked]

Phone Number

(+91) 7327961197

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Bhubaneswar, Odisha

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows - Basic
Hardware
- Basic
Application Support

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Sysnet Global Technologies
Pvt Ltd

Technical support Engineer cum Application Support Engineer

Currently
working

14000

Previous Employer 1

NA

NA

NA

NA

Previous Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First of all I will check the internet
connection, if the internet connection is ok then I will search the website
through the IP address. If after that, the website will show the same error then
I have to clear the cache memory at the browser's search history and then
try to reopen the website. After applying all these processes to open the
website, if the website is not opening then this is the clear case of server
problem of the website or any other issue occurred from website
side.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Turn on bluetooth on your phone.

2. Turn on power of bluetooth speaker and then make ready for pairing with
mobile phone.

3.Search the bluetooth device on your phone and after that connect to the
bluetooth speaker.

What according to you makes you a
good candidate for customer service or technical support job?

According to me a good communication skill and well technical
knowledge will make me a good candidate for customer service or technical
support job.

On a scale of 1 - 5 please rate your fluency in
spoken English

3