Subject: Tech Support Candidate - Soaib Siddiqui
From: Soaib Siddiqui <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Jan 2023 06:33:32 -0500

| | Tech Support Test

Name | Soaib Siddiqui
E-mail | [email-masked]
Phone Number | (011) 7042721011
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jindal Intellicom | Customers Support Executive | 24 Nov 22 | 21600
Previous Employer 1 | Homeshop 18 | Telesales officer | Jan 19 | 14000
Previous Employer 2 | Ienergizer | Customer support executive | July 17 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Refresh the page.
2.Make sure JavaScript is enabled.
3.Make sure Cookies are enabled.
4.Clear your cache and cookies.
5.Make sure your web browser is up to date..
6.Restart your web browser.
7. Try a different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name.
What according to you makes you a good candidate for customer service or technical support job? | I believe that I am the best candidate for this position because of my extensive customer service experience and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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