Subject: Tech Support Candidate - Radhika KS
From: Radhika KS <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Jan 2023 05:51:41 -0500

Tech Support
Test

Name

Radhika
KS

E-mail

[email-masked]

Phone Number

(80) 9035553874

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Bangalore

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Active directory

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Previous Employer 1

TCS

IAM Support

31 dec
2017

32000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly, I will refresh the page and check for
internet connectivity. I will check whether website is opening in some other
browser.

I will check whether web browser needs any update and cookies are enabled. If
problem is not fixed, I will clear cache. Then I will restart the web browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Tap on the Bluetooth option in your mobile.

Tap on-pair new device.

If you don't see the device, refresh it once.

Tap the name of the Bluetooth device then pair with your device.

What
according to you makes you a good candidate for customer service or technical
support job?

I have 1.6 year of customer facing experience in
providing IT Support and I also received very good appreciation from the clients
for my job in assisting and providing the services. According to me, this will
make me a good candidate for customer service job.

On a scale of 1 - 5
please rate your fluency in spoken English

4