Subject: English Language Test - Mohd Atif Raza
From: Mohd Atif Raza <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Jan 2023 03:17:09 -0500

| | Foreign Language Screening Test

Name | Mohd Atif Raza    /  (+91) 9506210234    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer
Greetings from Baby Shop.com

With your email reference, Be have noticed that your order has not reached to your given address. We discussed in this matter with our courier partner,so we found that your given address is incorrect,we apologize for the inconvenience caused to you, We request you Kindly Update us with correct address,
We appreciate your patience on co-operation
Best regards
Team BabyShop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer
Greetings from BabyShop.com
With your email reference, Be have noticed that you have purchased TV CABINET in this last week, and our representative team installed this product,
But this product is scratches, Our representative team will check the TV cabinet and solve the issue very soon, And your product will be replace soon , We apologize the inconvenience caused to you,
We appreciate your patience on co-operation.

Best regards
Team BabyShop.com

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