Subject: Tech Support Candidate - Noorul Afsar
From: Noorul Afsar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Jan 2023 03:17:02 -0500

Tech Support
Test

Name

Noorul
Afsar

E-mail

[email-masked]

Phone Number

(+91) 8877642408

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Ranchi

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Previous Employer 1

Concentrix

Representative

4
dec

14000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

If I get
error in opening any website ,first I will check my internet connection is
stable or not.

If I found my internet connection is stable then I will try to clear cache and
cookies from browser. Or I will also try to open website using any other browser

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step 1 : Turn on bluetooth on phone from
settings

Step 2 : Turn on the speaker

Step 3 : search bluetooth speaker on phone

Step 4 : pair device

Step 5 : bluetooth will be connected

What according to you makes you a good candidate
for customer service or technical support job?

Points
that make me a good candidate for customer service or technical support job that
I have 1 year experience in customer support in reputed company , and also I
have technical knowledge to troubleshoot the problem in computer

On a
scale of 1 - 5 please rate your fluency in spoken English

5