Subject: Trainer Candidate - Andhavarapu Apoorva
From: Andhavarapu Apoorva <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Jan 2023 23:23:36 -0500

Tech Support
Test

Name

Andhavarapu
Apoorva

E-mail

[email-masked]

Phone Number

(91) 7095727265

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Vizag

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Techmahindra

Senior quality
analyst

-

18

Previous Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

One month

Please briefly
describe your work experience specifically in Quality?

We have
to handle the team as well we need to share daily alerts also will do audits how
they are performing if there is any errors will close within 24 hrs ,share
audit obesevartion on week basis

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

The difficult situation is when we are trying get 1 St rank of
our site as well we drive so munch to our agents

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good and great customer service it will totally
depends upon the agent because while customer contacting us they need to share
there issue according that we need to handle the customer's.

What
according to you makes you a good candidate for this position?

I am good in every work also I know how to handle every one in
every situation.

I'm good condidate for this position

On a scale of 1 - 5
please rate your fluency in spoken English

5