Subject: Tech Support Candidate - Eklavya Nishad
From: Eklavya Nishad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Jan 2023 08:21:42 -0500

| | Tech Support Test

Name | Eklavya Nishad
E-mail | [email-masked]
Phone Number | (91) 8630927228
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 49, Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Concentrix | Sr. Representative | 10.03.2022 | 30,000
Previous Employer 2 | Tech Mahindra | Customer support associate | 29.11.2019 | 13,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check, what kind of error code you are getting.
2. Check, if the internet is working and computer is connected to internet.
3. Clear the cache and cookies from the history.
4. Check, if the browser is updated.
5. Restart the browser and enter the web address again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Toggle the bluetooth option in mobile.
2. Click on the "scan" option to search for new devices, if your device is not automatically detected.
3. Click on "connect" option on your mobile
4. Now click on the "pair" option from the pop up message to connect the device.
5. Your device is connected.

What according to you makes you a good candidate for customer service or technical support job? | Having thorough technical knowledge about the customers problem and resolving it in a way that customer understands the steps.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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