Subject: Trainer Candidate - KEERTHI DP
From: KEERTHI DP <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Jan 2023 06:08:51 -0500

Tech Support
Test

Name

KEERTHI
DP

E-mail

[email-masked]

Phone Number

(571430) 8431211373

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Mysore

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Celtycs

Quality
analyst

15th Jan 2023

28943

Previous Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

immdiately

Please briefly
describe your work experience specifically in Quality?

Developing and supporting the planning, design, and execution
of test plans, test scripts, and process plans for

projects.

Responsible for the testing phase of the production process to ensure that final
products meet the company

standards.

As a quality audit 55 call per day and 3 report

Training and Coaching/Feedback

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service reps will get the problem
solved eventually. Great customer service reps will get it solved immediately,
doing everything they can to remedy the problem at hand

What according to you
makes you a good candidate for this position?

I possess
all the skills and experience

On a scale of 1 - 5 please rate your
fluency in spoken English

5