Subject: Tech Support Candidate - supriya sinha
From: supriya sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Jan 2023 02:12:45 -0500

| | Tech Support Test

Name | supriya sinha
E-mail | [email-masked]
Phone Number | (+91) 9631741391
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bihar, patna
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
VoIP
IVR design

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Knowlarity(A gupshup entity) | Technical executive | 6th march'23 | 40k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check internet connection if there is any issue in connection in my system
I will open the link in other browser to check if it works
I will inspect the page and see the error response
Try to reload it again

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Enable Bluetooth of both mobile phone and speaker and connect with speaker name through phone
What according to you makes you a good candidate for customer service or technical support job? | I am very polite, active listener, technically sound to handle all the customer queries/issues
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |