Subject: Trainer Candidate - Anamika Gupta
From: Anamika Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Jan 2023 01:41:07 -0500

Tech Support
Test

Name

Anamika
Gupta

E-mail

[email-masked]

Phone Number

(+91) 8619692808

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Greater Noida

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

NA

NA

NA

NA

Previous Employer 1

Teleperformance

AM

3 Dec
2020

38000

Previous Employer 2

Tech
Mahindra

TL

5 Sept 2022

42000

If Selected, how much
time do you need to join?

Immediately

Please briefly describe your work experience specifically in
Quality?

Quality has always been a major part of the role.
Auditing the emails, chats and calls and then grooming agents on soft skills and
process skills has been one of the major KPI. I have led many quality sessions
and assisted the quality team in running various process skill
sessions.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

The most difficult situation which I handled in my past
organization was when all the teams were shuffled and unfortunately, I got the
majority of average and below average quartile agents. In order to maintain the
overall team’s performance I had to take sessions on soft skill and process
every alternative day. Eventually the hard work paid off and the team
collectively scored the highest quality marks in a month.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good customer service means
meeting the customer’s expectations and great customer service is going extra
mile to add the WOW experience.

What according to you makes you a
good candidate for this position?

I am confident, experienced
and I have pleasant personality. I believe I have what it takes to be an
exceptional trainer as I have the knowledge of operations as well and with the
experience I believe I can overcome any challenge that will come across my
way.

On a scale of 1 - 5 please rate your fluency in
spoken English

4