Subject: Tech Support Candidate - Amit Singh
From: Amit Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Jan 2023 01:38:54 -0500

| | Tech Support Test

Name | Amit Singh
E-mail | [email-masked]
Phone Number | (91) 9958890676
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaoun
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix private limited | Advisor 1 | 14 February | 28000
Previous Employer 1 | Aegis limited | Senior executive | July 2020 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will ask to check if customer is connected to internet
I will first change the URL and login via http://nddv.com
If still not working will ask to clear cookies and cathce and try
In last I will.ask to clear history from browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will first turn on bluetooth from my mobile and check if my device is available to near by device
Then I will switch on bluetooth from speaker
I will.search available device to pair through mobile phone and then connect and pair my phone to speaker

What according to you makes you a good candidate for customer service or technical support job? | I have good understanding of customer experience as I have worked in customer service role in last 7 year.i can understand and solve the customer problem over chat.I can relate customer problem and will put my self in customer shoes and then react accordingly .as a good customer care executive we need to own customer problem and then try to solve
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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