Subject: Tech Support Candidate - Shubham Kumar
From: Shubham Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Jan 2023 00:32:19 -0500

| | Tech Support Test

Name | Shubham Kumar
E-mail | [email-masked]
Phone Number | (+91) 7067322834
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 58
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | Global content solution | Technical support Engineer | 3/12/2022 | 30
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart my device:- Many basic problems can be solved simply by restarting my device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.
2. Make sure the internet connection works:-
i) Open my browser. In the address bar at the top,
type in google.com, then push Enter or Return.
ii) Make sure you're able to load Google.com. Once
this loads, make sure I am able to search. Type
www.ndtv.com in the Search box, then select Google
Search.
iii) Make sure search results load properly.
iv) If searching doesn't work, then there's reason to
believe that you're not connected to the Internet. Fix
the connection issue before proceeding.
3. Check if the Website is Down for Everybody or Just Me:- It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates doing just that!

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the Settings app.
2. Navigate to Connected devices, and turn on the
Bluetooth toggle switch, if it's not enabled.
3. Select Bluetooth to view the options.
4. Select Pair new device to place the Bluetooth device in
pairing mode.
5. Look for the Bluetooth speaker's name on the list. Be
patient as it may take a moment to show up.
6. Select the speaker's name to connect to it. It takes a
few seconds for the devices to pair. When done, the
screen shows that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job? | What makes me an ideal candidate for a customer service job is my sincerity and commitment to deliver excellence. This taught me a very crucial realization... that the every service is reflection of a company's vision and mission. My passion is always to deliver an uncompromising service to customer's while sticking to the company's corporate principles. I always make it my goal to personalize my interaction with customers to maintain and create new relationships.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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