Subject: Trainer Candidate - Pooja Shukla Pooja
From: Pooja Shukla Pooja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Jan 2023 00:20:29 -0500

| | Tech Support Test

Name | Pooja Shukla Pooja
E-mail | [email-masked]
Phone Number | (9) 7703823331
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Agrim | Trainer | 15 | 30000
Previous Employer 1 | Globiva | Qa | 24th dec 2020 | 18000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | After or within 15 days
Please briefly describe your work experience specifically in Quality? | Quality is the backbone of every process after training only through quality check we can analyse tna
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Na

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Should active listening
Should attentive on call
Calm and patiece
Able to handle customers problem
Able to handle frustated customers

What according to you makes you a good candidate for this position?

Must be good knowledge about learning and development and i have 2 yrs of exp in this

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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