Subject: Tech Support Candidate - Sanjeet Roy
From: Sanjeet Roy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Jan 2023 00:17:08 -0500

| | Tech Support Test

Name | Sanjeet Roy
E-mail | [email-masked]
Phone Number | (+91) 6395665299
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok nagar, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Sr. Customer service executive | 13 September 2022 | 33000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 - I would ask the user to check the internet connection.

Step 2 - if the connection is okay then asked the user to open the website in any other browser.

Step 3 - if it's still not working asked him to clear the cache of the browser and try to open it again.

Step 4 - at the last I asked the user to disable the firewalls for sometime to open the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- trun on the Bluetooth of the mobile phone & Bluetooth device.

Step 2 - search the Bluetooth device in mobile phone.

Step 3- pair the Bluetooth device and connect it.

What according to you makes you a good candidate for customer service or technical support job? | I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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