Subject: Trainer Candidate - Shikha Rewani
From: Shikha Rewani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Jan 2023 08:13:57 -0500

| | Tech Support Test

Name | Shikha Rewani
E-mail | [email-masked]
Phone Number | (90134) 92300
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | DELHI

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Relevel by Unacademy | | |
Previous Employer 1 | Tech Mahindra | | |
Previous Employer 2 | SBFC | | |

If Selected, how much time do you need to join? | 7 to 10 days
Please briefly describe your work experience specifically in Quality? | carrying total experience of 4 years in quality, 3.3 years working with tech Mahindra and 9 months working with Unacademy.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | when we do something to help the customer beyond his or her expectations and that too within the limit or guidelines provided to us comes under customer service with great excellence.
What according to you makes you a good candidate for this position? | my experience, my ability to work under pressure, to working within a team by carrying every team member equaly.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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