Subject: Trainer Candidate - Nisha Khatri
From: Nisha Khatri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Jan 2023 04:47:36 -0500

Tech Support
Test

Name

Nisha
Khatri

E-mail

[email-masked]

Phone Number

(091) 8447687237

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Meethapur extn

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Previous Employer 1

Muthoot finance ltd

Customer Care
officer

26/10/2020

26000

Previous Employer 2

If Selected, how much time do you need
to join?

84hours

Please briefly
describe your work experience specifically in Quality?

Handling
new customer's,  HNI visit, Npa callings,  Ganreting new leads,
Handling branch walk-in,  Worked in crm, Cross Selling

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

Yes

Please tell us below
in 300 - 500 words about the most difficult situation in your experience as
someone who is responsible to manage and bring improvements in quality of your
team

Nothing like this ever happened, but yes, I was in sales, so
the senior used to say to fulfill the target.Sometimes there was a lot of
pressure regarding the target and at that time neither saw time nor any day to
complete that target,Because this is the only time to present yourself, to show
your qualities.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good customer reps will get the problem solved
eventually. Great customer service reps will get it solved
immediately.

What according to you makes you a good candidate
for this position?

I m confident that I will thrive in this
position, seeing that I have all the skills that u are looking for.

On a
scale of 1 - 5 please rate your fluency in spoken English

5