Subject: Trainer Candidate - Rahul Gupta
From: Rahul Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Jan 2023 03:09:37 -0500

Tech Support
Test

Name

Rahul
Gupta

E-mail

[email-masked]

Phone Number

(+91) 7503547583

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Noida sec 11

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Dishtv

Qa

Still working

26000

Previous Employer 1

Tech mahindra

Qa

30
sep

20000

Previous Employer 2

Iccs

Qa

8 Apr

16000

If Selected, how much time do you need
to join?

30 days

Please briefly
describe your work experience specifically in Quality?

I audit
30-35 calls daily basis then give feedback to the advisor.

Take session on major reason's.

Calibration with team.

Join daily briefing.

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

If my manager not come in the office i sent All repoets like
dashboard, alignment ext.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

If we follow all process and customer will be happy that's
the good service but i customer is facing any issues and we provide resolution
with extra benefits like waiver that's under great service.

What
according to you makes you a good candidate for this position?

I can make All reports and take all
responsibility's.

On a scale of 1 - 5 please rate your
fluency in spoken English

3