Subject: Trainer Candidate - Ranbir Singh
From: Ranbir Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Jan 2023 03:02:27 -0500

| | Tech Support Test

Name | Ranbir Singh
E-mail | [email-masked]
Phone Number | (+91) 8527583573
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MM Plastic Udhyog Nepal | Marketing Manager | October | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 2 Days

Please briefly describe your work experience specifically in Quality?

Details of Imports of plastic granules from india
Distribution of Finished goods all over Nepal

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

Being a Indian citizen working in different country was the very first difficult task as a individual
Language barriers
Lack in communication
But after a years all went smooth untill I understand and learn their language their work ethics

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Behaviour and character
And the great customer is who teach us something from their experience where i can do much better progress

What according to you makes you a good candidate for this position? | Having a good communication skills
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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