Subject: Arabic Language Test - Alaa Addin Taha Ahmed
From: Alaa Addin Taha Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Jan 2023 01:14:02 -0500

| | Foreign Language Screening Test

Name | Alaa Addin Taha Ahmed    /  (+2) 01111639638    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

welcome Sir
Good day to you,
we thank you for contacting our company. I am very sorry to hear that your request has not arrived at the specified time so far, and by reviewing your request and the shipping company, it was found that the representative of the shipping company was unable to reach your mentioned address. Please send your address again, and we will contact you as soon as possible to ensure that your request is activated and received.
Good day sir
customer services
[email-masked]

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

welcome Sir
Good day to you, we thank you for contacting our company.
I am very sorry to hear that there are manufacturing defects in your sent request. I hope, Your Excellency, to attach some pictures of these scratches and defects so that I can exchange the product for another and deliver it to you. We will contact you as soon as possible to ensure that your request is activated and received.
Good day sir customer services
[email-masked]

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