Subject: English Language Test - Samreen Athar
From: Samreen Athar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Jan 2023 05:27:41 -0500

| | Foreign Language Screening Test

Name | Samreen Athar    /  (91) 9525515829    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
Our delivery partner tried to deliver the order.
As per our database record it is come to our notice that the shipping address given by you was wrong.
Therefore, your order has been cancelled.

Warm regards,
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
we are sorry for the inconvenience caused to you, please make the return request from your dashboard it will be replaced within 7 days.
Have a nice day

warm regards,
babyshop.com

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