Subject: Trainer Candidate - Prashant Tripathi
From: Prashant Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Jan 2023 03:48:46 -0500

| | Tech Support Test

Name | Prashant Tripathi
E-mail | [email-masked]
Phone Number | (484081) 7828207741
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | SHAHDOL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in Quality? | Experienced Call Center Quality Analyst who exhibits a professional demeanor and excellent communication and interpersonal skills.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

Employers ask candidates to describe difficult situations they've handled in the past to assess how they may handle challenges in their future roles. The response a candidate provides can help an employer determine if they could be a positive contribution to the company. A candidate's answer can also provide an employer with an insight into their integrity, communication skills, initiative, leadership skills and ability to react to unpredictable events.

As you're thinking about your answer to this interview question, you can consider how to talk about the situation positively. Instead of speaking negatively about former coworkers, employees or supervisors, focus on what you did to rectify the situation. Another consideration to make when brainstorming your answer is to use a work-related situation. A potential employer may appreciate an answer that centers on your professional life. If you don't have relevant work experience, you can describe a recent event in your personal life.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | What's the difference between good vs great customer service when it comes to dissatisfied clients? Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.

What according to you makes you a good candidate for this position?

My skill set is a perfect match for the job requirements. In particular, my sales skills and managerial experience make me an ideal candidate for the position. For example, at my last job, I managed a sales team of five employees, and we had the top sales record of our company branch.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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