Subject: Trainer Candidate - Satyam Singh
From: Satyam Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Jan 2023 09:00:49 -0500

Tech Support
Test

Name

Satyam
Singh

E-mail

[email-masked]

Phone Number

(+91) 6386018993

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Ahmedabad

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Subros limited

Assistant
Engineer

Currently working

18,000

Previous Employer 1

Na

Na

Na

Na

Previous Employer 2

Na

Na

Na

Na

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in Quality?

I am
currently working in subros limited in Quality department. I have total 2 years
2 months work experience in Quality department. I have great knowledge about
quality realated documentation and process validation, inprocess quality, capa
submission, red bin activity, first and last part approval, 4M change and trail
report submission, MIS preparation, DRS collection and take action, PPM
reduction, kai-zen, 7Qc tools, FMEA, SPC, MSA, QMS, ISO 9001:2015

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

In my company, venturi nozzles were having ring gap problems,
due to which a lot of machines were taken off the assembly line for rework.
Because of which the rework cost used to increase, to eliminate this problem, a
quality circle was formed, in which 5 members were taken, out of which 2 people
were from the quality department, two people from the production department and
one person from the tool room. Then we searched the root cause and advised to
change it from three locks to six locks and after a few days it was changed from
three to six locks and this problem ended forever and this saved the company
about Rs 3 lakhs for a year.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service solve the problem, but great customer service slove the problem
immediately.

What according to you makes you a good candidate
for this position?

Yes

On a scale of 1 - 5
please rate your fluency in spoken English

3