Subject: Trainer Candidate - Rajeev Gupta Rajeev
From: Rajeev Gupta Rajeev <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Jan 2023 02:09:04 -0500

| | Tech Support Test

Name | Rajeev Gupta Rajeev
E-mail | [email-masked]
Phone Number | (91) 6361482180
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Associate decor ltd | Assistant Quality Assurance Manager | 15 December 2022 | 40000
Previous Employer 1 | Shree Nepal boards ltd | Manager coordination | May -2015 | 30000
Previous Employer 2 | Bharat boards ltd | Assistant manager dispatch | September 2005 | 25000

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in Quality? | Assistant Quality Assurance Manager in charge of implementing quality standards, complex problems solver , quick and prompt communication and coordination with team.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | We do regularly team meeting and discuss about problems and resolve them asap
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand
What according to you makes you a good candidate for this position? | I am a problem solver, beleive in continuous learning with positive mindset
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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