Subject: Trainer Candidate - Deepshikha Tiwari
From: Deepshikha Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Jan 2023 06:12:33 -0500

Tech Support
Test

Name

Deepshikha
Tiwari

E-mail

[email-masked]

Phone Number

(88409) 30784

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

noida 63

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Amazon Business Development
Centre

csr

26-11-2022

24000

Previous Employer 1

hcl
technology

csr

14-07-2021

16000

Previous Employer 2

Club Mahindra
Hotel & Resort pvt ltd

tele sale executive

24-11-2020

12500

If Selected, how much time do you need
to join?

immediate bases

Please briefly
describe your work experience specifically in Quality?

we need
to listen every associate call and give the feedback if they miss any point that
needs to be follow over the call. If they do a big blunder, then we need to
escalate this to their manager .

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

I got to know with my colleague that one of the associates
uses abusive words to customer and when we confronted the associate the same
thing, they say ma'am I haven't uses abusive words and from my end i
have rape up the call but due to some technical issue might be the call
haven't rape up, according to the associate he has also raised to the team
that technical errors come again and again. when we check there is a complain
about technical issues, so we informed the same to the management and they take
a right decision.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

According to me a good customer service needs to
have patience while taking calls, he / she needs to be a excellent listener and
when a customer complaining about product or services, they need to put their
self in customer shoes and need to understand situation .

What
according to you makes you a good candidate for this position?

I have good knowledge for this profile, and I will be a right
candidate. Because I will a learn things easily and I don't need much
training I know how trhing works .

On a scale of 1 - 5
please rate your fluency in spoken English

4