Subject: Trainer Candidate - Mayank Balodi
From: Mayank Balodi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Jan 2023 04:39:49 -0500

Tech Support
Test

Name

Mayank
Balodi

E-mail

[email-masked]

Phone
Number

(91) 9599847386

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

NEW DELHI

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Aakash Byjus

Admission
support officer

27 December 2022

36800

Previous Employer 1

Vigour Mobile India Private
limited

Team leader

14 July 2020

28000

Previous Employer 2

Na

Na

Na

Na

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in Quality?

Na

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

This is going to be my first job in terms of quality but in my
last organization I have worked with quality team as well for few days where my
basic job was to listening to calls and I have to identify whether the employee
is following proper script or procedure during his/her call.The most difficult
part is to convince an experienced employee that he had committed some mistake
while taking call .But with politeness I was able to convince him and he also
thanked me later regarding the same

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

A good customer service is that where we can guide
a customer regarding the procedure of getting a solution whereas the great
customer service is we assure the customer that we are here for him only and he
do not need to worry anymore his problem will be resolved at the earliest for
sure.

What according to you makes you a good candidate
for this position?

I have 2 years of calling experience where I have
also dealt with very angry customers.But now I can say that I can handle any
customer with politeness and will be able to provide them a valid
solution.

On a scale of 1 - 5 please rate your fluency in
spoken English

4